Service for recovering a stolen vehicle

If your vehicle has been stolen:

  • Notify the police. The police will issue a numbered incident report.
  • This number will be forwarded to the Mercedes-Benz Customer Assistance Center together with your PIN. The Mercedes-Benz Customer Assistance Center then attempts to locate the mbrace system. The Mercedes-Benz Customer Assistance Center contacts you and the local law enforcement agency if the vehicle is located. However, only the law enforcement agency is informed of the location of the vehicle.

automatically informs the Mercedes-Benz Customer Assistance Center. If the anti-theft alarm system is active for longer than 30 seconds, mbrace automatically informs the Mercedes-Benz Customer Assistance Center.

    See also:

    Unlocking the driver's door (mechanical key)
    If the vehicle can no longer be unlocked with the SmartKey, use the mechanical key. If you use the mechanical key to unlock and open the driver's door, the anti-theft alarm system will be trigg ...

    Defrosting the windshield
    You can use this function to defrost the windshield or to defrost the inside of the windshield and the side windows. You should only select the defrosting function until the windshield is cl ...

    Fuel filler flap
    The fuel filler flap is unlocked or locked automatically when you open or close the vehicle with the SmartKey or using KEYLESS-GO. The position of the fuel filler cap is displayed in the instru ...