Vehicle remote opening

If you have unintentionally locked your vehicle (e.g. the SmartKey is still in the vehicle) and a replacement SmartKey is not available, the vehicle can be opened by a Mercedes-Benz Customer Assistance Center.

The vehicle can be opened remotely up to four days after the ignition was last switched off.

  • Contact the following service hotlines:

USA: Mercedes-Benz Customer Assistance Center under 1-800-FOR-MERCedes( 1-800-367-6372) or 1-888-990-9007

Canada: Customer Service at 1-888-923-8367

You will be asked for your password.

  • Return to your vehicle at the time agreed upon with the Mercedes-Benz Customer Assistance Center.
  • Pull the tailgate handle for at least 20 seconds until the indicator lamp in the SOS button () flashes.

The Connecting Call message appears on the multifunction display.

Alternatively, the vehicle can also be opened via the Internet or an iPhone in the "Owners Online" section using your ID number and password.

network is accessible. Vehicle remote unlocking is only possible if the corresponding mobile phone network is accessible.

The SOS button flashes and the Connecting Call message appears in the multifunction display to confirm that the command for vehicle remote unlocking has been received.

If you pull the tailgate handle for more than 20 seconds before receiving authorization for remote unlocking from the Mercedes- Benz Customer Assistance Center, you must wait 15 minutes before you can pull the tailgate handle again.

    See also:

    Activating/deactivating air-recirculation mode
    You can deactivate the flow of fresh air if unpleasant odors are entering the vehicle from outside. The air already inside the vehicle will then be recirculated. The operation of air-recirculat ...

    Automatic anti-glare mirrors
    WARNING If incident light from headlamps is prevented from striking the sensor in the rear-view mirror, for instance, by luggage piled too high in the vehicle, the mirror's automatic antiglar ...

    Modest Power
    Throw in the upsized dimensions and standard all-wheel drive, and the E350 wagon is, well, portly. Its considerable 4,213-pound curb weight is greater than the V-8 E550 4Matic sedan's. The wagon's ...