Vehicle remote opening
If you have unintentionally locked your vehicle (e.g. the SmartKey is still in the vehicle) and a replacement SmartKey is not available, the vehicle can be opened by a Mercedes-Benz Customer Assistance Center.
The vehicle can be opened remotely up to four days after the ignition was last switched off.
– Contact the following service hotlines:
- USA: Mercedes-Benz Customer
Assistance Center under 1-800-FORMERCedes(1-800-367-6372) or
1-888-990-9007
- Canada: Customer Service at
1-888-923-8367
You will be asked for your password.
– Return to your vehicle at the time agreed
upon with the Mercedes-Benz Customer
Assistance Center.
– Pull the tailgate handle for at least 20
seconds until the indicator lamp in the SOS
button (Y page 300) flashes.
The Connecting Call message appears
on the multifunction display.
Alternatively, the vehicle can also be opened via the Internet or an iPhone in the "Owners Online" section using your ID number and password.
Vehicle remote unlocking is only possible
if the corresponding mobile phone network
is accessible.
The SOS button flashes and the Call
Connected message appears in the
multifunction display to confirm that the
command for vehicle remote unlocking has
been received.
If you pull the tailgate handle for more than
20 seconds before receiving authorization
for remote unlocking from the Mercedes-
Benz Customer Assistance Center, you
must wait 15 minutes before you can pull
the tailgate handle again.
See also:
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