Emergency call
Important safety notes
A license agreement must exist in order
to activate the mbrace service. Ensure that
your system is activated and ready for use,
and press the
MB Info call button to
register. If any of the steps mentioned is
not carried out, the system may not be
activated.
If you have questions about the activation,
contact one of the following telephone
assistance services:
- USA: Mercedes-Benz Customer
Assistance Center under
1-800-FOR-MERCedes
(1-800-367-6372) or 1-888-990-9007
- Canada: Customer Service at
1-888-923-8367
An emergency call is dialed automatically if an air bag or Emergency Tensioning Device is triggered.
An mbrace emergency call that has been
initiated automatically cannot be
terminated by the customer.
An emergency call can also be initiated manually.
As soon as the emergency call has been initiated, the indicator lamp in the SOS button flashes. The Connecting Call message appears on the multifunction display.
The audio output is muted.
Once a connection has been established, the Call Connected message appears in the multifunction display.
All important information on the emergency
is transmitted, for example:
- current location of the vehicle (as determined by the GPS system)
- vehicle identification number
- information on the type of emergency
Shortly after the emergency call has been initiated, a voice connection is automatically established between the Mercedes-Benz Customer Assistance Center and the vehicle occupants. If the vehicle occupants respond, the Mercedes-Benz Customer Assistance Center attempts to get more information on the emergency.
If no vehicle occupant answers, an
ambulance is immediately sent to the
vehicle.
WARNING
If the indicator lamp in the SOS button is
flashing continuously and no voice
connection to the Mercedes-Benz Customer
Assistance Center was established, then the
mbrace system could not initiate an
emergency call (e.g. the relevant cellular
phone network is not available).
The message Call Failed appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be
summoned by other means.
Making an emergency call
– To initiate an emergency call
manually: press cover 1 briefly to open
it.
– Press SOS button 2 briefly.
The indicator lamp in SOS button 2
flashes until the emergency call is
concluded.
– Wait for a voice connection to the
Mercedes-Benz Customer Assistance
Center.
– After the emergency call is ended, close
cover 1.
WARNING
If you feel in any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the SOS button. Carefully leave the
vehicle and move to a safe location. The
Mercedes-Benz Customer Assistance Center
will automatically contact local emergency
officials with the vehicle's approximate
location if they receive an automatic SOS
signal and cannot make voice contact with the
vehicle occupants.
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