Problems with the SmartKey
Problem | Possible causes/consequences and Solutions |
You cannot lock or unlock the vehicle using the SmartKey. | The SmartKey battery is discharged or nearly discharged. Try again to lock/unlock the vehicle using the remote control function of the SmartKey. Point the tip of the SmartKey at the driver's door handle from close range and press the / button. If this does not work: Check the SmartKey battery and replace it if necessary. Lock or unlock the vehicle using the mechanical key. |
The SmartKey is faulty. Lock or unlock the vehicle using the mechanical key. Have the SmartKey checked at a qualified specialist workshop. |
|
You can no longer lock or unlock the vehicle using KEYLESS-GO. | There is interference from a powerful source of radio waves. Lock/unlock the vehicle using the remote control function of the SmartKey. Point the tip of the SmartKey at the driver's door handle from close range and press the / button. |
There is a malfunction with KEYLESS-GO. Lock/unlock the vehicle using the remote control function of the SmartKey. Point the tip of the SmartKey at the driver's door handle from close range and press the / button. Have KEYLESS-GO checked at a qualified specialist workshop. If this does not work: Check the SmartKey battery and replace it if necessary. Lock or unlock the vehicle using the mechanical key. |
|
You have lost a SmartKey. | Have the SmartKey
deactivated at a qualified specialist workshop. Report the loss immediately to the vehicle insurers. If necessary, have the locks changed as well. |
You have lost the mechanical key. | Report the loss
immediately to the vehicle insurers. If necessary, have the locks changed as well. |
The engine cannot be started using the SmartKey. | The on-board voltage is too low. Switch off non-essential consumers, e.g. seat heating or interior lighting, and try to start the engine again. If this does not work: Check the starter battery and charge it if necessary. or Jump-start the vehicle. or Consult a qualified specialist workshop. |
The engine cannot be started using the SmartKey. | The steering lock is mechanically blocked. Remove the SmartKey and reinsert it into the ignition lock. While doing this, turn the steering wheel in both directions. |
The engine cannot be started using KEYLESS-GO. The SmartKey is in the vehicle. | A door is open. Therefore, the SmartKey cannot be detected as
easily. Close the door and try to start the vehicle again. |
There is interference from a powerful source of radio waves. Start your vehicle with the SmartKey in the ignition lock. |
See also:
Automatic car wash
WARNING
Braking efficiency is reduced after washing
the vehicle. This could cause an accident. For
this reason, you must drive particularly
carefully after washing the vehicle until th ...
Compass
Calling up the compass
► Press the
button on the
multifunction steering wheel repeatedly
until the Offroad menu appears in the
multifunction display.
The compass shows which direction t ...
Vehicle identification number (VIN)
The vehicle identification number (VIN) can
be found in the following locations:
• on the vehicle identification plate
• at the lower edge of the windshield
In addition to being stamped on th ...