Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Example of operation
    Initial situation You would like to switch from the vehicle function to the radio function and select a station from the station list, for example. The following operating example describes ...

    Brakes
    Important safety notes WARNING   On slippery road surfaces, never downshift in order to obtain braking action. This could result in drive wheel slip and reduced vehicle control. Your ve ...

    System self-test
    After you have switched on the ignition, the system carries out a self-diagnosis. WARNING A malfunction in the system has been detected if one of the following conditions occurs: the indi ...