Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Safety
    Typical of full-size luxury cars, the CL-Class hasn't been crash-tested by the Insurance Institute for Highway Safety, but it does have a boatload of safety features. There are nine airbags, inclu ...

    Active multicontour seats with massage function from the S-Class
    The active multicontour seat package (optional) includes newly developed multicontour seats with comfort head restraints and a two-stage massage function in the backrest that has proven highly suc ...

    Unlocking the driver's door (mechanical key)
    If the vehicle can no longer be unlocked with the SmartKey, use the mechanical key. If you use the mechanical key to unlock and open the driver's door, the anti-theft alarm system will be trigg ...