Problems with your vehicle
If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
See also:
Safety
Typical of full-size luxury cars, the CL-Class hasn't been crash-tested by
the Insurance Institute for Highway Safety, but it does have a boatload of
safety features. There are nine airbags, inclu ...
Active multicontour seats with massage function from the S-Class
The active multicontour seat package (optional) includes newly developed
multicontour seats with comfort head restraints and a two-stage massage function
in the backrest that has proven highly suc ...
Unlocking the driver's door
(mechanical key)
If the vehicle can no longer be unlocked with
the SmartKey, use the mechanical key.
If you use the mechanical key to unlock and
open the driver's door, the anti-theft alarm
system will be trigg ...