Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Problems with the steering wheel heating
    If steering wheel heating indicator lamp 3 is flashing, the steering wheel heating has switched off automatically. The vehicle's electrical system voltage is too low because too many electrica ...

    LATCH-type (ISOFIX) child seat anchorsin the rear
    WARNING   Children that are too large for a child restraint must travel in seats using normal seat belts. Position shoulder belt across the chest and shoulder, not face or neck. In orde ...

    Vehicle
    Activating/deactivating the automatic door locking feature If you select the Automatic Door Locking function, the vehicle is centrally locked above a speed of around 9 mph (15 km/h). For furth ...