Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    SmartKey
    Display messages Possible causes/consequences and •► Solutions Key Does Not Belong to Vehicle You have put the wrong SmartKey in the ignition lock. •► Use the correct ...

    Center console
    Center console Function 1 Audio system/COMAND; see the separate operating instructions 2 Seat heating 3 Seat ventilation 4 PARKTRONIC (Canada only) 5 Hazard warning lamps 6 Indicator lam ...

    Activating audio AUX mode
    When you connect an external audio source, audio AUX is not selected automatically. Select Audio in the main function bar by sliding and turning the COMAND controller and press to confirm. ...