Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Activating/deactivating
    - Turn the SmartKey to position 2 in the ignition lock. - To switch on: press the button. The indicator lamp in the button lights up. Airflow and air distribution are set to automatic mode ...

    Inserting the brackets into the loading rail
    – Insert bracket 1 into the center of loading rail 4. – Press release button 2 and push bracket 1 into the desired position in loading rail 4. – Let go of release button 2. – Press lockin ...

    Releasing seat belts
    - Press release button 4 and guide belt tongue ; back towards belt sash guide 1. Make sure that the seat belt is fully rolled up. Otherwise, the seat belt or belt tongue will be trapped in th ...