Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Resetting
    Reset the sliding sunroof if it does not move smoothly. Turn the SmartKey to position 2 in the ignition lock. Raise the sliding sunroof fully at the rear. Keep the switch pressed for ...

    Switching on the manual drive program
    The manual drive program is only available for AMG vehicles. Manual drive program M is different from drive program S with regard to spontaneity, responsiveness and smoothness of gear changes ...

    Tightening the cargo net
    Seat belt reel holder behind the front seats ► Insert belt hook 1 into cargo tie-down ring 2 in the direction of the arrow. ► Pull tensioning strap 3 by the loose end in the direct ...