Problems with your vehicle
If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
See also:
Activating/deactivating PRE-SAFE®
Brake
PRE-SAFE® Brake is only available in vehicles
with DISTRONIC PLUS.
Press the or
button on the
steering wheel to select the DriveAssist
menu.
Press or
to select PRE-SAFE
Brake.
Pres ...
Clearing the shift range restriction
Press and hold the selector
lever towards D+ until D is shown once more in the multifunction display.
or
Pull and hold the right-hand
steering wheel paddle shifter until D is shown again in th ...
Other status indicators of the navigation system
O: you have reached the destination or an intermediate destination.
New route... or Calculating route...: a new route is being calculated.
Off Map or Off road: the vehicle position is outside t ...