Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Introduction
    SRS consists of: - the SRS warning lamp - air bags - air bag control unit (with crash sensors) - Emergency Tensioning Devices - belt force limiters SRS reduces the risk of occupan ...

    BAS PLUS (Brake Assist System Plus)
    BAS PLUS is only available in vehicles equipped with DISTRONIC PLUS. Observe the "Important safety notes" section. At speeds above approximately 20 mph (30 km/h), BAS PLUS assists ...

    Washing by hand
    Carefully remove all deposits of road salt as soon as possible when driving in winter. Also, clean the insides of the wheels when washing the underbody of the vehicle. ► Do not use hot wat ...