Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Calling up a stored parking position setting
    Turn the SmartKey to position 2 in the ignition lock. Adjust the exterior mirror on the frontpassenger side with the corresponding button. Engage reverse gear. The exterior mirror on t ...

    Engaging park position P
    Push the DIRECT SELECT lever in the direction of arrow P. The automatic transmission shifts automatically into park position P if you open the driver's door when the vehicle is stationary o ...

    Body testing facility: the M-Class on the road simulator
    A totally dependable body and chassis systems that can cope with high levels of strain under even the most demanding conditions over hundreds of thousands of kilometres are particularly indispensa ...