Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Unlocking and opening doors from the inside
    You can open a door from inside the vehicle even if it has been locked. You can only open the rear doors from inside the vehicle if they are not secured by the child-proof locks. Only open the ...

    Overhead control panel
    Overhead control panel Function 1 Switches the rear interior lighting on/off 2 Switches the automatic interior lighting control on/off 3 Switches the righthand reading lamp on/off 4 Ope ...

    Problems with the occupant classification system
    Problem Possible causes/consequences and Solutions The indicator lamp illuminates and remains illuminated. The person on the front-passenger seat: • has the weight of ...