Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Using the SmartKey
    The SmartKey must be close to the driver's door handle. Point the tip of the SmartKey at the driver's door handle. Press and hold the button until the side windows and the sliding sunro ...

    Setting the temperature
    Different temperatures can be set for the driver's and front-passenger sides. Turn the SmartKey to position 2 in the ignition lock. To increase/reduce: turn controls 1 and 8 clockwise or cou ...

    Important safety notes
    WARNING When leaving the vehicle, always remove the SmartKey from the ignition lock. Always take the SmartKey with you and lock the vehicle. Do not leave children unattended in the vehicle, ...