Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Important safety notes
    We recommend that all infants and children be properly secured in an infant or child restraint system at all times while the vehicle is in motion. The use of seat belts and infant and child r ...

    Emergency braking
    The vehicle can also be braked during an emergency using the electric parking brake. While driving, push handle 1 of the electric parking brake. The vehicle is braked as long as you keep the ...

    Storing the ball coupling
    WARNING Do not carry the ball coupling in the vehicle interior if it is not secured. Otherwise, you and others could be injured by the ball coupling being thrown around if you: - brake sharply ...