Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Trailer towing
    When you attach a trailer, make sure you have correctly established the electrical connection. This can be accomplished by checking the trailer lighting. In this event, Blind Spot Assist is deact ...

    Programming the integrated garage door opener on the rear-view mirror
    Programming WARNING Only press the transmitter button on the integrated remote control if there are no persons or objects present within the sweep of the garage door. People could otherwise ...

    Upshifting
    In manual drive program M, the automatic transmission does not shift up automatically even when the engine limiting speed for the current gear is reached. When the engine limiting speed is ...