Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Attention to detail: a fine finish adds efficiency
    The excellent fuel economy is underpinned by a comprehensive package of BlueEFFICIENCY measures as well as by this state-of-the-art engine technology. In addition to the ECO start/stop function th ...

    Cleaning the seat belts
    – Use clean, lukewarm water and soap solution. Do not clean the seat belts using chemical cleaning agents. Do not dry the seat belts by warming them above 176 °F (80 °C) or placing them ...

    Diesel
    Fuel grade Only refuel with ULTRA-LOW SULFUR DIESEL FUEL (ULSD, 15 ppm SULFUR MAXIMUM). Using other diesel fuels could result in increased wear and damage to the engine and/or exhaust system. ...