Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Important safety notes
    ATTENTION ASSIST helps you during long, monotonous journeys such as on freeways and interstate highways. It is active in the range between 50 mph (80 km/h) and 112 mph (180 km/h). If ATTENTIO ...

    Locking and unlocking centrally
    The SmartKey centrally locks/unlocks: • the doors • the trunk lid • the fuel filler flap 1 Locks the vehicle 2 Unlocks the trunk lid 3 Unlocks the vehicle When unlocking, the turn signals ...

    Ashtray in the rear-compartment centerconsole
    Close the ashtray when it is not in use and before you fold the rear seats forward. You can otherwise damage the ashtray. ► To open: briefly press marking 2. Ashtray 2 opens. ► ...