Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Diesel Power
    The GL350 Bluetec's 3.0-liter diesel V-6 makes 210 horsepower. There's some familiar diesel clatter when accelerating, though the noise is nothing like an 18-wheeler. The sound is more akin to tha ...

    DISTRONIC PLUS displays in the multifunction display
    General notes You can select the distance display in the Assistance menu of the onboard computer. Display when DISTRONIC PLUS is deactivated Select the Distance Display function using the ...

    GAWR (Gross Axle Weight Rating)
    The GAWR is the maximum permissible axle weight. The actual load on an axle must never exceed the gross axle weight rating. The gross axle weight rating can be found on the vehicle identificat ...