Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    AMG vehicles with rear axle locking differential
    Your vehicle is equipped with a self-locking differential on the rear axle. For better protection of the differential on the rear axle, carry out an oil change after a breaking-in phase of 200 ...

    Call priority
    When service calls are active, e.g. Roadside Assistance or MB Info calls, an emergency call can still be initiated. In this case, an emergency call will take priority and override all other ac ...

    Switching the screen on/off (Rear Seat Entertainment System only)
    If the SmartKey is in the ignition lock in position 0 or 1 or if the SmartKey is not in the ignition lock, the rear screens will switch off after 30 minutes. Before the screens switch off, the ...