Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Ride & Handling
    The M-Class evokes the S-Class' driving experience in a few ways. For one, it feels especially substantial and planted when cruising on the highway, enhancing driver confidence and lowering drivin ...

    Activating/deactivating climatecontrol
    Important information WARNING   When the climate control system is deactivated, the outside air supply and circulation are also deactivated. Only choose this setting for a short time. O ...

    Important safety notes
    WARNING Air bags are designed to reduce the incidence of injuries and fatalities in certain situations: • frontal impacts (driver's and frontpassenger front air bags and driver's knee bag) • ...