Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Activating/deactivating PRE-SAFE® Brake
    PRE-SAFE® Brake is only available in vehicles with DISTRONIC PLUS. •► Press the button on the steering wheel to select the DriveAssist menu. •► Press to select PRE-SAFE Brake. ...

    Folding the exterior mirrors in or outautomatically
    If the "Fold in mirrors when locking" function is activated in the on-board computer: • the exterior mirrors fold in automatically as soon as you lock the vehicle from the outside. ...

    General information
    Do not exceed the legally prescribed maximum speed for vehicle/trailer combinations in the relevant country. This lowers the risk of an accident. Only install an approved trailer coupling on y ...