Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

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    General notes
    The roller sunblinds shield the vehicle interior from sunlight. The two roller sunblinds can only be opened and closed together when the panorama roof with power tilt/sliding panel is closed. ...

    Entering a point of interest in the vicinity of a specific city
    Option 1 Select Other City in the menu and press to confirm. If desired, select the state/province. To enter a city: select City and press to confirm. Proceed as described in the "En ...

    Locking the vehicle (mechanical key)
    If the vehicle can no longer be locked with the SmartKey, use the mechanical key. •► Open the driver's door.•► Close the front-passenger door, the rear doors and the trunk lid/tailgat ...