Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Assigning the programmable button (favorites)
    1 Programmable button You can assign the following predefined functions to the programmable button: • ECO: you can activate or deactivate the ECO start/stop function. • Massage, Driver's ...

    Overview of transmission positions
    The DIRECT SELECT lever is on the right of the steering column. P Park position with parking lock R Reverse gear N Neutral D Drive The DIRECT SELECT lever always returns to its origina ...

    Important safety notes
    Service products include the following: fuels (e.g. gasoline, diesel) lubricants (e.g. engine oil, transmission oil) coolant brake fluid windshield washer fluid Vehicle components and t ...