Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Important safety notes
    WARNING Grains of sand, particles of dirt and other abrasive materials can enter the brake system. This can lead to excessive wear and unpredictable braking efficiency. After the brakes have ...

    View through the camera
    The area behind the vehicle is displayed in a mirror-inverted manner, as in the rear-view mirror. WARNING The rear view camera is only an aid and may display obstacles - from a distorted per ...

    Driving on flooded roads
    Do not drive through flooded areas. Check the depth of any water before driving through it. Drive slowly through standing water. Otherwise, water may enter the vehicle interior or the engine c ...