Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Tires
    Problem Possible causes/consequences and Solutions USA only: The yellow tire pressure monitor warning lamp (pressure loss/ malfunction) is lit. Canada onl ...

    Using KEYLESS-GO
    The KEYLESS-GO key must be outside the vehicle. All the doors must be closed. Touch recessed sensor surface 1 on the door handle until the side windows and the panorama roof with power tilt/s ...

    Active Lane Keeping Assist
    Important safety notes Active Lane Keeping Assist monitors the area in front of your vehicle by means of a camera at the top of the windshield. Active Lane Keeping Assist detects lane markings ...