Problems with your vehicle
If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
See also:
Information for customers in California
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, L ...
Problems with the sliding sunroof
In the following section, the term "sliding sunroof" refers to the panorama roof
with power tilt/sliding panel.
Problem: the sunroof cannot be closed and you cannot see the cause.
W ...
Driving with summer tires
At temperatures below 45 °F (+7 °C), the
elasticity of summer tires and therefore also
traction and braking capability are reduced
considerably — equip your vehicle with
M+S tires. Using summe ...