Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Deactivating/activating ESP®
    WARNING Never switch off the ESP when you see the ESP warning lamp flashing in the instrument cluster. In this case proceed as follows:  - When driving off, apply as little throttle ...

    Emergency Tensioning Devices, belt force limiters
    The front seat belts and the outer seat belts in the rear are equipped with ETDs and seat belt force limiters. The ETDs tighten the seat belts in an accident, pulling them close against the bod ...

    Restoring the factory settings
    ► Press the buttons simultaneously for approximately six seconds until the battery check lamp flashes twice. ...