Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Ride & Handling
    The GL has a unibody frame — rare among full-size SUVs — and its four-wheel-independent air suspension swaps traditional coil springs for inflatable air bladders. Its ride height can be varied to ...

    Fast forward/rewind
    With the display/selection window active, press the or button on the remote control repeatedly until you reach the desired position. or Press and hold the or button until the desired ...

    Deactivating/activating ESP®
    WARNING Under no circumstances should you deactivate ESP® when the ESP® warning lamp in the instrument cluster flashes. Proceed as follows: • when driving off, apply as little throttle as p ...