Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Playback options
    The following options are available: • Normal Track Sequence Normal track sequence: you hear the tracks in their normal order (e.g. numerical or alphabetical). • Random Tracks All the trac ...

    Active light function
    The active light function is a system that moves the headlamps according to the steering movements of the front wheels. In this way, relevant areas remain illuminated while driving. This allows ...

    Activating/deactivating DSR
    Activating You can only activate DSR if you are driving at 25 mph (40 km/h) or slower. – Press button 1. Indicator lamp 2 lights up. The following messages appear in the multifunction displa ...