Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    "Minispare" emergency spare wheel
    The "Minispare" emergency spare wheel can be found in the stowage well under the cargo compartment floor. ► Lift the cargo compartment floor up. ► Take out the jack. ...

    Crash-responsive emergency lighting
    The interior lighting is activated automatically if the vehicle is involved in an accident. - To switch off the crash-responsive emergency lighting: press the hazard warning lamp button. or - ...

    Cleaning the seat covers
    Do not use microfiber cloths to clean genuine leather, artificial leather or Alcantara® covers. If used often, these can damage the cover. Observe the following when cleaning: - clea ...