Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Canceling Parking Guidance
    •► Press the PARKTRONIC button on the center console (Y page 194). Parking Guidance is canceled immediately and PARKTRONIC is deactivated. Parking Guidance is canceled automatically if i ...

    Automatic drive program
    Drive program E (drive program C on AMG vehicles) is characterized by the following: • the vehicle pulling away more gently in forward and reverse gears, unless the accelerator pedal is depre ...

    Notes on care
    Regular care of your vehicle is a condition for retaining the quality in the long term. Use care products and cleaning agents recommended and approved by Mercedes- Benz. WARNING   Many ...