Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Headlamp cleaning system
    The headlamps are cleaned automatically if the "Wipe with washer fluid" function is operated five times while the lights are on and the engine is running. When you switch off the ignitio ...

    Opening
    You can open the tailgate automatically using the SmartKey or the handle in the tailgate. - Press and hold the button on the SmartKey until the tailgate opens. or - When the tailgate is unl ...

    Preparing the cargo net
    The cargo net can be used in two different positions (behind the B-pillar or the C-pillar). The brackets behind B-pillar : are required for the cargo compartment enlargement (). The corresp ...