Important safety notes

that your system is activated and ready for use, and press the A license agreement must exist in order to activate the mbrace service. Ensure that your system is activated and ready for use, and press the any of the steps mentioned is not carried out, the system may not be activated. MB Info call button to register. If any of the steps mentioned is not carried out, the system may not be activated.

If you have questions about the activation, contact one of the following telephone assistance services:

USA: Mercedes-Benz Customer
Assistance Center under
1-800-FOR-MERCedes
(1-800-367-6372) or 1-888-990-9007

Canada: Customer Service at
1-888-923-8367

Shortly after successfully registering with the mbrace service, a user ID and password will be sent to you by post. You can use this password to log in to the mbrace section under "Owners Online" at http:// www.mbusa.com.

The mbrace system is available if:

  • it has been activated and is operational.
  • the corresponding mobile phone network is available for transmitting data to the Customer Center.
  • a service subscription is available.
  • the starter battery is sufficiently charged.

is sufficient GPS reception and the vehicle position can be forwarded to the Customer Determining the location of the vehicle on a map is only possible if there is sufficient GPS reception and the vehicle position can be forwarded to the Customer Center.

    See also:

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    The Mercedes-Benz Roadside Assistance Program offers technical help in the event of a breakdown. Calls to the toll-free Roadside Assistance Hotline are answered by our agents 24 hours a day, 365 d ...

    Call priority
    When service calls are active, e.g. Roadside Assistance or MB Info calls, an emergency call can still be initiated. In this case, an emergency call will take priority and override all other ac ...

    Problems with Night View Assist Plus
    Problem Possible causes/consequences and Solutions The picture quality of Night View Assist Plus has deteriorated. The windshield wipers are smearing the windshield. – ...