Vehicle remote opening

If you have unintentionally locked your vehicle (e.g. the SmartKey is still in the vehicle) and a replacement SmartKey is not available, the vehicle can be opened by a Mercedes-Benz Customer Assistance Center.

The vehicle can be opened remotely up to four days after the ignition was last switched off.

Contact the following service hotlines:
• USA: Mercedes-Benz Customer Assistance Center under 1-800-FORMERCedes(1-800-367-6372) or 1-888-990-9007
• Canada: Customer Service at 1-888-923-8367
You will be asked for your password.
upon with the Mercedes-Benz Customer Return to your vehicle at the time agreed upon with the Mercedes-Benz Customer Assistance Center.
seconds until the indicator lamp in the SOS Pull the trunk lid handle for at least 20 seconds until the indicator lamp in the SOS button flashes.
The Connecting Call message appears on the multifunction display.

Alternatively, the vehicle can also be opened via the Internet or an iPhone in the "Owners Online" section using your ID number and password.

if the corresponding mobile phone network Vehicle remote unlocking is only possible if the corresponding mobile phone network is accessible.
The SOS button flashes and the Connecting Call message appears in the multifunction display to confirm that the command for vehicle remote unlocking has been received.
If you pull the trunk handle for more than 20 seconds before receiving authorization for remote unlocking, you must wait 15 minutes before you can pull the trunk lid handle again.

    See also:

    Folding the exterior mirrors in or outautomatically
    If the "Fold in mirrors when locking" function is activated in the on-board computer: • the exterior mirrors fold in automatically as soon as you lock the vehicle from the outside. ...

    Refueling
    Fuel filler flap The fuel filler flap is unlocked or locked automatically when you open or close the vehicle with the SmartKey or using KEYLESSGO. The position of the fuel filler cap is displaye ...

    Activating/deactivating cooling with air dehumidification
    Important information The cooling with air dehumidification function is only available when the engine is running. The air inside the vehicle is cooled and dehumidified according to the temperat ...