Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Important safety notes
    WARNING Make sure absolutely no objects are obstructing the pedals' range of movement. Keep the driver's footwell clear of all obstacles. If there are any floormats or carpets in the footw ...

    Operating the rear roller sunblind
    Operating from the front WARNING When opening or closing the rear roller sunblind, make sure no one is in danger of being injured by the opening or closing procedure. The rear roller sunb ...

    Kickdown
    Use kickdown for maximum acceleration. - Vehicles for USA: fully depress the accelerator pedal. The transmission shifts to a lower gear depending on the engine speed. - Vehicles for Canada: dep ...