Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to

contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Important safety notes
    WARNING   Grains of sand, particles of dirt and other abrasive materials can enter the brake system. This can lead to excessive wear and unpredictable braking efficiency. After the bra ...

    Driving over obstacles
    Obstacles could damage the floor of the vehicle or components of the chassis. Ask passengers for guidance when driving over large obstacles. The passenger should always keep a safe distance fro ...

    Safety & Features
    As of this writing, neither the National Highway Traffic Safety Administration nor the Insurance Institute for Highway Safety has tested the E-Class wagon. (IIHS has tested the E-Class sedan, but ...