Information for customers in California

Under California law you may be entitled to a replacement of your vehicle or a refund of the purchase price or lease price, if after a reasonable number of repair attempts Mercedes-Benz USA, LLC and/or its authorized repair or service facilities fail to fix one or more substantial defects or malfunctions in the vehicle that are covered by its express warranty. During the period of 18 months from original delivery of the vehicle or the accumulation of 18 000 miles (approximately 29 000 km) on the odometer of the vehicle, whichever occurs first, a reasonable number of repair attempts is presumed for a retail buyer or lessee if one or more of the following occurs:

(1) the same substantial defect or malfunction results in a condition that is likely to cause death or serious bodily injury if the vehicle is driven, that defect or malfunction has been subject to repair two or more times, and you have directly notified Mercedes-Benz USA, LLC in writing of the need for its repair.

(2) the same substantial defect or malfunction of a less serious nature than category (1) has been subject to repair four or more times and you have directly notified Mercedes-Benz in writing of the need for its repair.

(3) the vehicle is out of service by reason of repair of the same or different substantial defects or malfunctions for a cumulative total of more than 30 calendar days.

Please send your written notice to:

Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350

    See also:

    Mounting a new wheel
    WARNING   Always replace wheel bolts that are damaged or rusted. Never apply oil or grease to wheel bolts. Damaged wheel hub threads should be repaired immediately. Do not continue to ...

    Stately Design
    Redesigned for 2007, the S-Class has always been a handsome, if conservative, car. For 2010, a few visual updates give it a more assertive presence, which is a welcome change. The bumpers get a mo ...

    Important safety notes
    WARNING   It is dangerous to shift the automatic transmission out of parking position P or neutral position N if the engine speed is higher than idle speed. If your foot is not firmly o ...