Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Normal occupant weight
    The number of occupants the vehicle is designed to seat, multiplied by 68 kilograms (150 lbs). ...

    Automatic vehicle data retrieval for the service due date
    Your vehicle comes with a function which improves the servicing of the vehicle considerably. Shortly before the service due date, mbrace sends important vehicle maintenance information to the ...

    Unlocking and opening doors from inside
    You can open a door from inside the vehicle even if it has been locked. You can only open the rear doors from inside the vehicle if they are not secured by the child-proof locks. Only open th ...