Vehicle remote opening
If you have unintentionally locked your vehicle (e.g. the SmartKey is still in the vehicle) and a replacement SmartKey is not available, the vehicle can be opened by a Mercedes-Benz Customer Assistance Center.
The vehicle can be opened remotely up to four days after the ignition was last switched off.
Contact the following service hotlines:
• USA: Mercedes-Benz Customer
Assistance Center under 1-800-FORMERCedes(1-800-367-6372) or 1-888-990-9007
• Canada: Customer Service at 1-888-923-8367
You will be asked for your password.
Return to your vehicle at the time agreed
upon with the Mercedes-Benz Customer
Assistance Center.
Pull the trunk lid handle for at least 20
seconds until the indicator lamp in the SOS
button flashes.
The Connecting Call message appears
on the multifunction display.
Alternatively, the vehicle can also be opened via the Internet or an iPhone in the "Owners Online" section using your ID number and password.
Vehicle remote unlocking is only possible
if the corresponding mobile phone network
is accessible.
The SOS button flashes and the
Connecting Call message appears in the
multifunction display to confirm that the
command for vehicle remote unlocking has
been received.
If you pull the trunk handle for more than
20 seconds before receiving authorization
for remote unlocking, you must wait 15
minutes before you can pull the trunk lid
handle again.
See also:
General notes
USA only:
This device complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful
interference, and
2. this device must ...
Vehicle data
For the specified vehicle data, please note that:
The heights specified may vary due to:
- tires
- load
- condition of the suspension
- optional equipment
...
Transmission positions
Park position
Do not shift the transmission into
position P(Y page 155) unless the
vehicle is stationary. The parking
lock should not be used as a brake
when parking. In addition to
engagi ...