Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

    See also:

    Please bear the following in mind
    At the onset of winter, have your vehicle winterproofed at a qualified specialist workshop, e.g. at an authorized Mercedes-Benz Center. Observe the notes in the "Changing a wheel" sec ...

    Coolant temperature display
    WARNING Driving when your engine is overheated can cause some fluids which may have leaked into the engine compartment to catch fire. You could be seriously burned. Steam from an overheated ...

    Using KEYLESS-GO
    The KEYLESS-GO key must be outside the vehicle. All the doors must be closed. Touch recessed sensor surface 1 on the door handle until the side windows and the panorama roof with power tilt/s ...