Vehicle remote opening
If you have unintentionally locked your vehicle (e.g. the SmartKey is still in the vehicle) and a replacement SmartKey is not available, the vehicle can be opened by a Mercedes-Benz Customer Assistance Center.
The vehicle can be opened remotely up to four days after the ignition was last switched off.
•► Contact the following service hotlines:
- USA: Mercedes-Benz Customer
Assistance Center under 1-800-FORMERCedes (
1-800-367-6372) or
1-888-990-9007
- Canada: Customer Service at
1-888-923-8367
You will be asked for your password.
•► Return to your vehicle at the time agreed upon with the Mercedes-Benz Customer Assistance Center.
•► Pull the trunk handle/tailgate handle for at least 20 seconds until the indicator lamp in the SOS button (Y page 297) flashes.
The Connecting Call message appears on the multifunction display.
Alternatively, the vehicle can also be opened via the Internet or an iPhone in the "Owners Online" section using your ID number and password.
Vehicle remote unlocking is only possible if the corresponding mobile phone network is accessible.
The SOS button flashes and the Connecting Call message appears in the multifunction display to confirm that the command for vehicle remote unlocking has been received.
If you pull the trunk handle for more than 20 seconds before receiving authorization for remote unlocking, you must wait 15 minutes before you can pull the trunk lid handle again.
See also:
Transmission positions
Park position
Do not shift the transmission into
position P unless the
vehicle is stationary. The parking
lock should not be used as a brake
when parking. In addition to
engaging the parki ...
Convenience
Activating/deactivating the EASYENTRY/
EXIT feature
You can use the Easy Entry/Exit: function
to activate or deactivate the EASY ENTRY/EXIT feature.
WARNING
You must make sure no one can becom ...
Activation conditions
To activate cruise control, all of the following
activation conditions must be fulfilled:
- your vehicle must not be secured by the
electric parking brake.
- you are driving faster than 20 mph
...